Direct message feature to chat with customers (HafH members) who have made a reservation request.

<aside> 💡 Use the chat feature to directly message HafH members who have made a booking request for your property.

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<aside> 💡 You can also use the chat feature to communicate with HafH Concierge (customer support team)

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1. Select "Messages" from the top of the Reservation Management System

<aside> 📌 [New] will appear when you have new & unread messages.

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2. You can also click the Chat button next to a reservation request in the

  Accommodation menu.

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3. Select the person you wish to contact, write your message, then click

 "Submit" to send your message.

4**. Using Auto-reply for Reservation Confirmations**

An auto-reply message will be sent automatically when you confirm a reservation request. A simple auto-reply message has been set by default, but you can edit this message as you see fit. There is no character limit, and you can include website URLs in this message.

<aside> 📌 [How to edit (Auto-Reply Templates for Reservation Confirmations)]

Click on the down ▼ arrow next to the message box, and select “Edit Template”. You can then edit your auto-reply message template.

「If the “Auto reply on reservation” check box is ticked ✅ it will automatically be sent to members when you accept their reservation request. Please make sure to double check the message after editing.

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Make sure to click the【SAVE】button when you've finished editing the message.